Tim, the email does not work: the solutions of June 2021

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In addition to being a mobile phone operator, Tim also offers other digital services, such as emails. However, sometimes it may happen that it is impossible to access your incoming mail or send a new message. What to do when Tim Mail doesn't work? Here are some tips on how to fix the problem and a step-by-step explanation for entering the correct configuration parameters of Tim's mailbox.

Tim Mail does not work: unable to access mail

It is possible to access Tim Mail from the web at mail.tim.it/ or with an e-mail client such as Outlook by entering your @ tim.it or @ alice.it address and relative password. If Tim Mail does not work, the first thing to check is that you have not forgotten the correct login credentials. To recover them, the following procedure must be followed:

If, on the other hand, the account is blocked for security reasons or suspected theft of access credentials, it is advisable to change the password immediately.

If Tim Mail does not work from a mail client, you can check that you have entered the correct parameters. To do this, you need an active data connection or a Wi-Fi network. The procedure is different depending on the operating system of your smartphone:

Android

iPhone

The configuration parameters of the mailboxes with domain @ tim.it are:

The configuration parameters of the mailboxes with domain @ alice.it are:

The configuration parameters of the mailboxes with domain @ tin.it are:

In any case, those with an @ tim.it address should activate Secure Authentication, which offers greater protection. In addition to an email and password, to authenticate you must also enter a PIN code received via SMS.

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Tim Mail does not work: unable to send email

When Tim Mail does not work, that is, you are unable to send emails, you can carry out some checks to restore the service. The first thing to do is therefore to check the configuration of your client with the correct parameters described in the previous paragraph.

We remind you that Tim, in order to prevent its users from being invaded by spam or ending up in the black list, no longer allows you to send messages with sender other than the @ alice.it, @ tim.it and @ tin.it domains . To send messages with a different address it is therefore necessary to use the SMTP server of the other mail provider.

For the same reasons, Tim establishes and modifies the maximum number of recipients (To, CC and CCN) and daily deliveries. Once the limit of 50 contacts and 200 messages sent per day has been exceeded, an informative pop-up will be displayed.

If your Tim Mail doesn't work and you receive a non-delivery notification, you may have been blacklisted.

Usually just wait 48 hours to be automatically deleted but you can still check the sites www.spamhaus.org/pbl, www.senderscore.org/rtbl and psbl.org/. To avoid the root problem it is advisable to follow a few simple rules:

It is also advisable to scan with an antivirus to verify that there are no spyware or malware on the phone and if you see the error "The following mailboxes are not available or cannot be found: xxxxxxx@xxxx.xxx" you must follow these steps:

Tim Mail doesn't work: how to open a report

If, despite the efforts made, Tim Mail does not work, all that remains is to ask for support directly from Tim. The operator's customers can then interact with the virtual assistant Angie from the web and MyTim app to check the settings and understand why Tim Mail isn't working. Eventually you can open a report to Tim's Technical Assistance. Also through Angie you can check the processing status of the ticket, update it with your observations, send a reminder and finally confirm its closure after verifying the correct functioning of Tim Mail.

Those who want to be sure of a correct email configuration can use the doctorTim HOME service which includes:

To receive telephone assistance the cost is € 29.95 while for an intervention at home the price is € 94.95.

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