TIM, the email does not work: the solutions of September 2021

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Among the many ancillary services offered by TIM there is also e-mail. The platform is available to both landline and mobile phone users with the new Mobi Mail. TIM's mail includes 3 GB of space to store emails as well as the ability to send attachments up to 2 GB in size and spam filters. But what to do when TIM Mail doesn't work? Here are some tips to follow to restore correct operation even without having particular skills in terms of technology.

TIM Mail does not work: unable to access the mail

When TIM Mail does not work and it is not possible to read the e-mail messages, the first thing to do is to check that you have entered the correct credentials (email address and password). We remind you that it is possible to access with the @ tim.it or @ alice.it addresses from the web (browser) on mail.tim.it/ or using an email client such as Outlook, Apple Mail or Gmail. In case you have forgotten or lost your username, password or both, you can recover them using the following procedure:

If TIM Mail does not work because the account is blocked for security reasons or suspected theft of access credentials, it is advisable to change the password immediately.

It may also happen that the TIM service does not work when using a mail client because the configuration parameters have not been entered correctly. To enter them manually, you must be connected to a Wi-Fi network or if you want to carry out the procedure on a smartphone, activate the data connection:

Android

iPhone

The configuration parameters of the mailboxes with domain @ tim.it are:

The configuration parameters of the mailboxes with domain @ alice.it are:

The configuration parameters of the mailboxes with domain @ tin.it are:

In any case, those with an @ tim.it address should activate Secure Authentication, which offers an additional level of two-factor protection. In addition to an email and password, in order to log in, you must also enter a PIN code received via SMS. The code is temporary and changes with each login attempt.

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TIM Mail does not work: unable to send email

If TIM Mail does not work because it is not possible to send emails, there are some preliminary checks to be carried out. The first is to check that the configuration is correct and that the correct parameters described in the previous paragraph are present.

It is important to underline that TIM, in order to prevent its users from being spammed or blacklisted, no longer allows sending messages with sender other than the @ alice.it, @ tim.it and @ tin.it domains . To send messages with a different address it is therefore necessary to use the SMTP server of the other mail provider.

Again for greater security, TIM has established a maximum number of recipients (To, CC and CCN) and messages sent per day. Once the limit of 50 contacts and 200 sent messages has been exceeded, an informative pop-up will be displayed.

TIM Mail does not work even when placed on a blacklist. The most important clue is that you have received an NDR. Usually it is enough to wait 48 hours to be automatically deleted from these lists but you can still check on sites such as www.spamhaus.org/pbl, www.senderscore.org/rtbl and psbl.org/. To avoid ending up in balcklist just follow a few simple rules:

It is also advisable to scan with an antivirus to verify that the smartphone is infected with spyware or malware. If, on the other hand, you receive the error message "The following mailboxes are not available or cannot be found: xxxxxxx@xxxx.xxx" you must follow these steps:

Tim MAIL does not work: how to open a report

If none of the procedures described above have been successful and TIM Mail still does not work, the last option is to ask for assistance directly from the operator. The reference number for mobile users is 119. The service is free and available 24 hours a day. It is possible to receive advice on what to do when TIM Mail does not work even via chat on WhatsApp on 335 123 7272 or by interacting with Angie , the operator's personal assistant, on the site in the MyTIM area or from the MyTIM app.

If TIM Mail has not worked for some time or if the right support is not obtained, you can decide to write a letter and send it to the Post Office Box 555, 00054 Fiumicino, RM. Response times will certainly be longer but in this way a more powerful reminder could be given. The alternative is to open an online report to Technical Assistance. Chatting with Angie you can check the status of the ticket, update it with your observations, send a reminder and finally confirm the closure after verifying the correct functioning of the mail service.

To be sure of a correct configuration, you can activate the doctorTIM HOME service which includes:

To receive telephone assistance the cost is € 29.95 while for an intervention at home the price is € 94.95.

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