There is nothing to do, the last few months have been really difficult for those who have decided to rely on Poste Italiane as regards current accounts and cards.
The Postepay card continues to operate in shots, a few days seem to have returned everything in normal and other days are more black.
Many users who have to top up an Postepay card or simply want to access with their credentials to the Postepay account always find themselves at the starting point.
The Postepay app always presents the same message: service not available.
We try to understand what is going on in this period to the Italian Post Office portals that does not only have problems with Postepay and BancoPosta cards but distributes a hiccup service also with regard to SPID digital identity.
Before examining what Postepay is, what it can be useful, because it does not work and above all what to do in this period we point out an important video of the YouTube channel by Alex Mele that perfectly warns users on the scams taking place in this period on theBuying site immediately.it, especially at the expense of the owners of Bancoposta and Postepay.
Postepay: What is it
The Postepay card was a real revolution among the offers of Poste Italiane.
In 2018, the Postepay company was founded by Poste Italiane as its own rib that could take care of online payments and current Italian accounts.
Even before the world pandemic, online purchases were part of the daily life of many citizens, Covid-19 has further intensified this trend.
Postepay was created specifically for online purchases because it is in fact a prepaid rechargeable card even from the internet or simply in tobacconists.
The Postepay card was created precisely to give users the opportunity to recharge only a certain amount decided by the holder.
In fact, one of the main concerns of those who approach online purchases for the first time is precisely the insecurity of delivering their payment data to unknown sites that can subtract money in the future.
The postepay as a prepaid and rechargeable card was precisely Poste Italiane's response to this need for security in terms of internet payments.
This is the description that Poste Italiane reports from Postepay.
The main use of Postepay is precisely in online payments, but in reality this prepaid card can also be used to pay in physical stores and to collect cash in banking ATMs (as long as they report the Visa or Visa Electron brand).
Postepay is therefore mainly used for online payments and travel and holidays, where to use the ATM connected to your current account could be too risky.
Postepay: how does it work?
Postepay is a real payment card that uses the Visa circuit that can be recharged via app, website, post office, tobacconists and affiliated sales points.
The Postepay rechargeable card, once requested, recharged and activated, can be used exactly like a classic card.
The most recent versions also have the ability to pay in contactless mode by simply placing the card on the shop reader where payment is required.
Poste provides three types of Postepay based on the needs of the people who require it.
There is the Postepay Junior dedicated to minors aged 10 to 18, for the activation, however, it is necessary that a parent or a legal representative of the minor accompany him in the initial phase of the request of the card.
Another type of Postepay is what is called standard, that is, a rechargeable prepaid card to be taken to a major adult adult.
Finally, Poste also provided for a new evolution of the postepay called Postepay Evolution.
The peculiarity that differentiates Postepay Evolution from the standard is the association of a banking IBAN with the Evolution paper.
In practice, those who own a Postepay Evolution can make and receive payments not only with debit card but also with bank transfer.
The Postepay Evolution card, however, provides for activation and maintenance costs more than the other two types.
Having the opportunity to manage the postepay budget is a great advantage for users because in this way it is also possible to control any future thefts.
If the Postepay card code was unfortunately cloned or erroneously entered the card data on suspicious Internet sites (which illegally have the opportunity to clone the postepay) the owner of the card would have the opportunity to empty it at the very moment in which he realizesto have been robbed.
At that point it may be necessary to block the card and request a new one with a new card number and a new payment pin, but at least the user was able to immediately resolve the situation by removing all the money left from the card.
The postepay is in all respects a debit card including 16 digits divided into groups of four numbers, on the back there is the white space for the signature and the CV code of three digits.
Also, together with the paper envelope, the user will also receive the PIN code of the Postepay which he will have to use to authorize the payment with the POS in the stores or to collect the ATMs.
Postepay: how much does it cost?
The Postepay of Poste Italiane has a very reduced and accessible cost to most of the population, for this reason Poste Italiane has distributed tens of millions of prepaid rechargeable Postepay prepaid cards in recent years.
The cost of the Postepay, however, varies according to the type of paper you choose to request.
The types of postepay that can be requested are mainly three: Postepay Standard, Postepay Evolution, Postepay Junior.
For the activation of the Postepay Standard at a post office, a payment of 10 euros is required, of which 5 euros will be uploaded directly to the card as the first compulsory top -up.
For the activation of the Postepay Junior card (dedicated to children aged 10 to 18) are the same as the Postepay Standard.
While for the activation of a Postepay Evolution card (which has the characteristic of also having an associated IBAN) the cost is higher than the two previous types: 5 euros of activation more first compulsory recharge of 15 euros.
In addition, the Postepay Evolution, given that it also provides for the attribution of an IBAN, also has an annual fee cost of 12.90 euros.
Postepay: why doesn't it work?
Let's try to understand why the last few months have been dotted with continuous malfunctions of the Postepay app and also the impossibility of finalizing payments both online and in physical stores.
But above all what interests possessi postepay of any kind affects is to understand how to resolve the situation and be able to proceed with payments.
The last days Postepay is making the life of the owners of the cards really difficult (both the Standard Postepay and the Junior and Evolution version) but unfortunately the news regarding the resolution of the problems is not good for the Italians who have relied on this service.
Malphunctions can often depend on mobile network problems or devices through which you are trying to make payments or more generally operations, but the latest events make it very difficult to think that the technical error is of private citizens.
It is not possible that hundreds of thousands of posters of Postepay have a network problem at the same time, for this reason the malfunction must depend on the service provider.
The inaccessibility of payments can also depend on an update of the application containing an error that prevents the operations, in this case the only thing to do is wait for the owner of the app (in this case Poste Italiane) will make availableA new update that corrects the previous error.
So as a first step, if you are sure that your Postepay does not work due to a network error in your line, you can search in your App Store (Apple Store, Play Store or Huawei Store) if a new App update is availableof Postepay to install and update.
If, on the other hand, you are sure that the Postepay app is actually updated to the latest version, then the most useful and immediate solution is to contact customer service via chat on the Poste Italiane website and only after the phone.
The assistance center of the Italian Post Office replies to the number 800.003.322 (free) active from Monday to Saturday from 8:00 to 20:00.
We advise you to try all the attempts reported in these lines before proceeding with the call to the service center because, since the malfunctions are very numerous in this period, there may be very long waiting times before being able to speak with an operator.
If none of the methods described leads to the resolution of the problem, the only possibility is to wait for Poste Italiane to correct the error on its servers and unlock payments and postepay app.
In the latter case, until the problem is solved, it is not possible to make payments or any type of operation and it is therefore convenient to equip yourself with other prepaid cards suppliers if you are in a hurry.
Postepay: Apple Pay support
Apple Pay is not a real support for the resolution of postepay malfunctions of this period, but rather an extra possibility of using your prepaid Postepay card.
This means that with normal access to the postepay app with working codes, you can also connect the prepaid card to your Apple Pay Wallet on the iPhone.
In this way the mobile phone will directly be the tool to be placed on the POS and which will take care of climbing the money from the credit of the Postepay, in the event of payments in physical stores.
This update with Apple Pay takes place precisely in this period of continuous down the postepay app and has been exchanged for alternative payment methods in the event that the card does not work but it is not so.
Apple Pay's Wallet manages to make the payment only in the event that you can use the prepaid card, while instead if the Postepay still has access errors, the only possibility is to contact customer service and possibly wait for the resolution of the problem from Italian post.
Precisely in this period of online purchases and in physical stores on the occasion of the Christmas holidays, the Malfunctions of the Postepay are creating many disservices for the holders.
Users are unable to see their money in the paper balance and cannot even access their profiles as well as not being able to complete payments, it is necessary that Poste Italiane resolves as quickly as possible the operating errors otherwise many customersthey could decide to abandon their postepay to replace it with the prepaid card of another supplier.